I hope I never have to move again in a very long time. I reserved a truck from uhaul over two weeks ago to be picked up in town, and they just sent me an email today stating that a truck, in the wrong size, would be available to pick up 2 hours out of town.
Less than 24 hours before I had to pick it up.
So my dad and I had to scramble to figure out what the hell to do, because we need a uhaul, but we aren't about to leave the vehicle two hours away from town for obvious reasons.
I tried calling the number they left on the email and never got an answer no matter how many times I called, so ended up calling the company to complain. The guy on the phone offered no solution to the problem, except to extend the pick-up time from 9AM, which we wouldn't be able to get there for, to 4PM.
So we ended up heading down to the bus depot to buy two tickets for us to get down there, but the guy on the phone sounded like there was a chance the truck might not even be there anymore whenever we finally got there (since it's a long weekend and there's a chance we would be late).
We got the tickets anyway since we basically had no choice (and made sure to let the guy on the phone know how stupid it is for the company to let someone who made a reservation for a certain location know that they would have to make a 2 hour drive less than 24 hours ahead of time, especially if they couldn't even get us the truck we asked for).
But the best part, is that after I bought the bus tickets, the guy from in town called and told us he DID have a truck (in the RIGHT size) for us after all that would be available for us whenever we wanted to pick it up. Thankfully, I made sure to get the bus tickets refundable.
My dad told me I should keep the bus tickets and original reservation just in case the one in town doesn't work out (here's hoping it does), and wait until we have the truck to cancel the first one and get the refund.
And then refuse to pay whatever cancellation fee the company tries to charge me. As if it's my fault they have no idea where their trucks are, and they don't give people a decent amount of time to make plans when they're forced to make a trip out of town. -__-
Sorry for dumping it all here, just needed to rant it out.
TL;DR: Moving sucks. I officially hate UHaul.